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Call us on... 01225 474200

Last updated: 26th April 2018

How We Collect Your Information

All information we collect about you is requested during the quoting/booking process and is done so with your knowledge and consent, this information includes;

Information may also be collected in our competitions and surveys. This information is only used for the purposes of informing entrants whether they have won.

How We Use Your Information

Your information is used in the course of making your booking for hotels, activities and travel arrangements only as required. Alternatively, your information is used in sending you quote/price details in regards to your specific requests.

We will contact you regarding your quote/booking via email / sms / phone / or instant messaging through our website.

Opting In/Opting Out

You can opt out of hearing from us at any point. In the case of competitions and surveys we operate an ‘opt in’ policy and you will only hear about future deals, offers and competitions from us if you have requested to do so.

Please note that you cannot unsubscribe from service-related messages. This is to ensure you receive everything about your event you have booked.

Do We Share Your Information?

In the course of booking your activities, accommodation, and travel arrangements your information will be passed to third parties (our suppliers) purely for the purposes of providing you with the services you have booked.

In the case of competitions, your details may be passed on in order to supply you with your prize.

Your information will not be passed on or sold to any third parties for marketing purposes.

Third Parties

We use third-party services either embedded into our Site (such as Google® Analytics, HotJar, GetSiteControl, Intercom®, and Moz™) or outside of it (such as Facebook®, YouTube and Twitter®) to communicate with you or to enhance the function of the Site and the Services.

What Are Cookies and How Do We Use Them?

A cookie is a piece of information in the form of a very small text file that is placed on the hard drive of your computer. The information the cookie contains is set by the server (this website) and it can be used by that server whenever you visit this website. The server uses cookies to recognise your browser session if you visit multiple pages during your interaction with this website.

You can set your browser to refuse cookies or warn you before accepting them. However, some parts of this website may not function properly without accepting cookies.

Here is a list of cookies we use on GoHen.com.

cookie used

what it does...


Created by Google Analytics to track various aspects of your visit.


These are 3rd party cookies supplied by Google’s plusone and is required for linking content to your Google 1+ account.


This is a 3rd party cookie supplied by YouTube.


This is a 3rd party cookie set by twitter and is needed to view our Twitter social status and if you want to link content with your Twitter account.


These are 3rd party cookies supplied by Twitter and are needed to view our Twitter social status.


These are 3rd party cookies supplied by Facebook and are needed to view our Facebook social status.

How We Protect Your Information

In accordance with UK data protection legislation, we follow strict security procedures to protect your data including the use of firewalls, anti-virus software and staff training.


Initially we will allocate a password for you to access your information. You can change your password at any time. Your password will be sent to you via email, there is always a risk in transmitting information and Groupia cannot be held responsible for any loss of information accessed through your own email provider or data storage.

Correcting Your Information

In accordance with data protection law you may request that any personal information we hold on you is updated to be kept accurate. You can send the information you wish to be updated via email to; hen@gohen.com

Viewing Your Information

You are legally entitled to view any information we hold about you. You can request a full copy of all your details kept on file by emailing us at; hen@gohen.com

How Long We Store Your Data

Your details may be used for future bookings; therefore we keep all your details online until you request they be removed from our database.

Links to Third Party Websites

Our website contains links to other websites belonging to third parties which are not covered by this privacy policy. If you are clicking through to a third-party website, you will then be under the discretion of their privacy policy.

About Us

GoHen is part of Groupia Ltd, a registered company No. 04368234 with our registered offices at 30-32 Westgate Buildings, Bath, BA1 1EF, United Kingdom.

Our Commitment

At Groupia we adhere to the strict guidelines laid down under the EU General Data Protection Regulation to protect and ensure the correct use of all personal data.

Question Time

If you have any questions regarding our Privacy Policy, you can contact us at; hen@gohen.com

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